DearMsJeremy,
Thankyouforyourletterof6October.Aftersupplyingyourrestaurantsfor5years,Iwasextremelysorrytohearthatthebatchofbowlsandforkswhichyoureceivedon2Septemberwasnotofusualquality.
Aftercarefulinvestigation,wefoundthatthecauseoftheproblemwasafaultypackingmachine.Ithasnowbeenrepaired.Icanpromiseyouthatthistypeofproblemwillnothappenagain.
Accordingtothesalescontractbetweenus,wewill,ofcourse,replaceyourfaultydeliveryfreeofcharge.
Iwouldliketoofferourapologiesonceagainandthankyoubeinganexcellentcustomer.
Yourssincerely.