DearMr.Mrs.Wang,
ThankyouforchoosingtostayatShanghaihotelandfortakingthetimetosharingyourcommentsandexperiencesforourservices.Iammost
embarrassedtolearnabouttheserviceshortcomingsthatyouencounteredandtheproblemsyouhadwithourReservationDepartment.Pleaseacceptmysincereapologiesonbehalfofthehotel.
IhavereadyourcommentspersonallytolearnfromyourcommentsandexperiencesandIquiteagreethatthepointsyouraiseareunacceptableandassureyouwewilldoeverythingwecantorectifythem.Ihave
addressedtheissuewiththepartiesconcernedsothatwemayallhavetheopportunitytolearnfromit.
Idohopethatdespitethisyouwillagreethatoveralltheservicesandfacilitiesofthehotelmetwithyourexpectations.Iassureyouthattotalcustomersatisfactionisalwaysourgoalandwestrivetoachieveahighlevelofseamlessandpersonalizedservice.Thisisafterallwhatsetsusapartfromthecompetitionandmakesustruly“Shanghai”.
Weareveryconsciousoftheimportanceinprovidingaconsistenthighlevelofservicestandardstoallourguestsandcreateamostfavorableimpressionwitheachandeverystay.
PleasedonothesitatetocallmeanytimeifIcanbeofanyassistance.
Yourssincerely,