completeourSurvey).Iwasmostconcernedtolearnthatyoufeltthatyouhadalessthansatisfactoryexperienceduringyourtimeinour
establishment.Pleaseacceptmysincereapologiesonbehalfofthehotel.Ihavereadyourformpersonallytolearnfromyourcommentsand
experienceswhilststayingwithus.Iquiteagreethatthepointsyouraiseareunacceptableandassureyouwewilldoeverythingwecantorectifythem.Ihaveraisedthematterofthemannerandservicestandardofourassociates,roommaintenanceissue,withthepartiesconcernedsothatwemayallhavetheopportunitytolearnfromit.
Idohopethatdespitethisyouwillagreethatoveralltheservicesandfacilitiesofthehotelmetwithyourexpectations.Iassureyouthattotalcustomersatisfactionisalwaysourgoalandwestrivetoachieveahighlevelofseamlessandpersonalizedservice.Thisisafterallwhatsetsusapartfromthecompetitionandmakesustruly“abcdefg”.
Mr.wang,IhopethatyourtravelplanswillbringyoubacktoShanghaiinthenearfuture,sothatwemayhavetheopportunityoftakingcareofyouagainandtoshowyouthattheseregrettableeventswerenotatrue
exampleofourusualhighservicesandhospitality.InthemeantimeifI,oranyofmyteam,canbeofanyfurtherassistancetoyoupleasedonothesitatetocontactmeatyourearliestpossibleconvenience.
Yourssincerely,