Dearsirormadam,
i’mwritingthislettertoapologizetoyou.i’msosorrythatwemadeamistakeabouttheshipmentofvacuumcleaners.
thosevacuumcleanerswesenttoyouweremeanttobesenttoeuropeancountries,butastheoldworkerwasretired,thenewonewasn’tsoexperienced.besides,themodelnumberandthepriceofgoodsinmarchandjulyaresosimilarthattheworkermistakenthem.
idoapologizeforanyinconveniencethismaycauseyouandiwilltrymybesttoavoidthesameaccidenthappeningagain.