DearMr.Sation
Withreferencetoyourletterdated3rdMay2004,Iamwritingtoapologiesforthemistakewemade.
Themistakewasmadebecauseourcomputerbrokedownon29April.Icanassureyouwewillsendthechequeof$200toyouintwodays.Wewillofferyou20%discountforyounextstay.
Pleaseacceptourapologiesfortheinconveniencethiserrorhascausedyouandwelookforwardtomeetingyouagain.
Yoursincerely