1,smilingInthehoteldailybusinessprocess,requireeachemployeetotreattheguests,mustbereportedwithasinceresmile,itshouldbefreefromtime,placeandemotionalfactors,arenotsubjecttoconditions.Smileisthemostvivid,themostsimple,mostdirectwelcome.
2,proficientintheworkrequiredfortheiremployeestobeproficientineveryaspect,andasfaraspossibletobeperfect.Employeesshouldbefamiliarwiththeirbusinessworkandsystems,improveserviceskillsandskills.Ajourneyofathousandmilesbeginswithasinglestep.Inordertomakehimselfproficientinthebusiness,wemusthaveagoodtrainingcourseandconstantlysumupexperienceinpracticetolearnfromeachother,sothatwecandoourutmostinservice.Thequalityofserviceandworkefficiency,reducecostsandenhancecompetitivenesshaveanimportantrole.
3,readytobereadytoservetheguests.Inotherwords,onlythesenseofserviceisnotenough,mustbepreparedinadvance.Preparationsincludementalpreparationandbehaviorpreparation,asthepreparationmustbedoneinadvance.Suchasbeforethearrivaloftheguests,allthepreparatoryworkforthegood,atareadytoservetheminthestate,notrush.
,attentionistotreateveryguestasaGodratherthanneglecttheguests.Employeesaresometimeseasytooverlookthispart,andevennegativeservicephenomenon.Thisisbecausethestafftoseethemwearingcasual,lowconsumption,thereisnofeelingthatthesurfaceandotherphenomenaarising.Inreallife,oftenthemorewealthypeople,areparticularlycasualwear,thisisbecausetheyareself-confidence;andclothessimplycannotrepresentthenumberofwealth.Weareinthispart,donotjudgepeoplebyappearance,andignorethesubtleservice,weshouldattachimportancetoandtreateachguest,sothattheywillinglyconsumption.Weshouldrememberthattheguestsareourgods.
5,finemainlyintheserviceofgoodatobservation,fathomtheguestspsychological,predicttheneedsofguests,andtimelyprovisionofservices,evenintheguestsdidnotrequestbeforewecandoforguests,sothatguestsfeelwarm,thisiswhatweareSpeakaheadofconsciousness.
6,createawarmatmospherefortheguests,thekeyistoemphasizetheserviceenvironmentbeforethelayout,friendlymanner,etc.,tomasterthepreferencesandcharacteristicsofguests,guestscreateafeelingofhome,soguestsfeellikestayingatthehotelbackhome.
7,sincerehospitalityisthevirtueoftheChinesenation.Whenguestsleave,thestaffshouldbefromtheheart,andthroughtheappropriatelanguageingoodfaithtoinvitegueststovisitagain,toimpresstheguests.Nowthecompetitionistheservicecompetition,thequalityofcompetition,especiallyinthehotelindustryisparticularlyfierce.Theimportanceoftheserviceisself-evident,wemustuseavarietyofqualityservicestoformtheirownserviceadvantages,()inthefiercecompetitioninthemarkettocreatehighercustomersatisfaction,thehotelinvincibleTo!