RespectedMr.Arthur
IamthemanagerofMedTour.Thankyouverymuchforbringthismattertoourattention.Iappreciatethatyougiveussuchausefulcriticismwhichcanhelpourtourmakeprogress.Ifeelterriblysorrytohearthatyouhaveexperiencedaunhappytrip.Pleaseacceptoursincereapologiesforwhatmakesyouunpleasant.Ipromiseyouthatourtourwillmakeagreatchange.First,Iwillgiveourstaffatrainingandarrangesomeoneasarepresentativeintheairport.Then,thefoodinourhotelwillbediversifiedandIwilldowhateverIcantoimprovetheservicelevelofwholetour.Inaddition,sometransportationwillbeprovidedforvisitorsfromourhoteltothebeach.Ihopeyoucankeepfaithinourtour.Ourtourwillmakeefforttomakeupourmistakeforyou.Aboveall,yoursatisfactionisourpriority.Pleasefindenclosedavoucherasacompensationforyou.Ifyouhaveanyquestionorsuggestions,pleasecallmeanytimeanywhere.Thankyouagain.
Iwishyouallthebest!YoursincerelyMedtour