DearMr.Wang
Thankyouforchoosingourcompanytwomonthsago.
Iamverysorrythatmistakewehadmake.Iamthesalesmanagerofourcompany.Ihavelookedintotheproblemthattheinkonthelabelisnotwaterproofbecauseofourreckless.Wehavedecidedtorecallproblemproductsandsendabatchofqualifiedproductsaccordingtotheoriginalpriceby80%.Iherebyexpressmydeepsorrowforthismatterandwearegoingtodoourbesttomakeituptoyou.Iassureyouthatthismistakewillnothappenonceagain.,
Ihopethatthissolutionisacceptableandlookforwardtohearingfromyou.Ihopetocontinueourcooperation.
Onceagain,pleaseacceptmyapologiesfortheinconveniencethishascaused.Yourssincerely.