Iamanewcomertothetelecomcompany.Ifeelfreshandcuriousabouteverything.Inthepast,Iwentintothetelecomcompanytoaccepttheserviceandfeelthefeelingoftelecomservice.Now,Iwanttoserveasaserviceprovider.Customergroups,tocustomerservice,whichIcansayisagreatchallengeinlife.
Salesperson'sworkcontentishighlyrepetitive,manypeoplethinkitisinvisible,donotseetangibleresults,
Ifeelthatthisworkisveryinteresting,itsjoyandpainarefromthecustomer.WatchingTV,movies,reading,asifallrightorwrongisveryclear,non-whiteorblack,butthefaceofcustomerresponse,oftenrationalandinexplicable,Icancalmlyfacetheiremotionalcomplaints,andevenWordsofabuse.
Everydayintheoperatingroom,Iwillcarefullyfortheuserservice,theuseralsowithasinceresmile,simplewordstouchedme,heartandheartoftheexchange,Irealizedthejoyofpaying,really.Yesterday'shardshipscreatedtoday'sbrilliant,yesterday'straininghasbecomeastrongrallytoday.Stillfromeveryfreshmorningstart,stillwithmysinceresweetsmiletobuildtheheartoftheusertouchedthebridge.