DearSirorMadam:
TheManagementofChinaWorldHotelwishtoextenditssincerestapologiesfortheinconvenienceyouwerecausedaswewereunabletopaccommodateyouonyourarrival.Thisisnotthenormalmannerinwhichwehandleourguest'sreservationandweregretanyundueinconvenienceyouwerecausedasresult.
WehopeyoufoundtheaccommodationatBeijinginternationalhotelonAugust19tobesatisfactory.Weregretthatowingtoyourscheduleofthisvisit,youwereunabletoreturntoourhotelonthenextday.Kindlyrestassuredthatwewillendeavortoensurethatyourfuturevisittouswillbecomfortableone.
ThankyouforyourkindunderstandingandwelookforwardtotheopportunitytoredeemourselvesywelcomingyoubacktoChinaWorldHotelsoon.
Withrenewedapologies.
YoursSincerely