Iam__Universityofmarketingandplanningprofessionalstudents,intheneargraduation,I__restaurantforthreemonthsofinternshipsinthepastthreemonths,myabilitytoworkhasbeengreatlyimproved,nowWillbe3monthsofworktodoaself-appraisal.
1,toimprovecommunicationskills:Asafrontdeskreceptionist,asthehotelfront-linestaff,andtheguestscontactisfacetoface,isthemostdirect.Oftenreceptionistwordcanaffecttheguestsonthehotel'soverallimpression,andevenaffectthemoodoftheguestsallday.Howtomakeyourownlanguagesothatguestshearcomfortable,happytohear,asafrontdeskreceptionistmustlearnthecourse.Ofcourse,communicationisnotlimitedtotheguests,butalsobetweencolleagues,oreventothehigherlevel.Peoplecannothelpbutnothaveemotionalvolatility,butthisemotionalfluctuationstendtoaffectthemoodofothers.Howtoadjusttheirownmentality,withthebestattitudetofacetheguests,thefaceofcolleaguesorevensuperior,howtobringsomeonethebestsmile,everydayIseriouslythinkabouttheproblem.Inthisinternship,Inotonlyincommunicationskillshavebeenimproved,butalsolearnedhowtoadjustthementalityofself.
2,emergencyresponsecapacitytoimprove:workinthefrontdesk,everydaymustbereadyforbattle.Becauseasafrontdeskreceptionist,everydaytoreceivedifferentguests,inthefaceofdifferentevents.Guestscannothelpsomeguestswillnotbepolite,andeventhereceptionistwillbeoutrageous.Facedwiththissituation,howtoappeasethefeelingsoftheguests,butalsotoprotecttheinterestsofthehotelanditsownsecurity,formeisanothertest.
3,theabilitytoworkindependentlyimproved:Throughthisinternship,Iamdeeplyawareoftheneedtolearntheirown/fanwen/1600/havetheabilitytodothismustdotheirown.Onlytodeveloptheirownindependentabilitytoworkinprogress.Atwork,thereareproblems,donotknowshouldbeboldtoaskcolleagues,ratherthanpretendtounderstand.Workindependently,gainexperience,andfinallygetthemostsuitablefortheirownthings.
4,serviceawareness:asafrontdeskreceptionist,alwaysrepresentsthehotel.Whetherintheworkplace,orwalkingontheroad,aslongastheuniformsofthehotelshouldalwayshavetoprovideguestswiththebestservicemean.WearetheangeloftheCityofSmiles,allfortheguests,fortheguestsofall,forallguests.
Inthepast3months,Ihavestudiedbusinesstrainingandactivelyparticipatedinthejobtraining.Wewholeheartedly,courteous,enthusiasticservice,patiencetoanswerquestions,toprovidequalityservicestocustomers,andinpracticetoimprovetheirqualityandbusinesslevel,GrowintoaqualifiedsalespersoninthefutureIwillworkharder.