Telecomindustryisthebackboneofthecountry'scommunications,andlyingtobecomeoneoftheemployeesfeelveryhonored,andintheworkofxxtelecomcompanyleaderscordialcare,Ihumblylearntofirmlyestablishthe"fightforsurvival"concepttoSmileserviceresponsibilitytocustomersatisfactionforthepurpose,basedontheirown,loveandrespecttheirjobs,doasolidjoboftelecommunicationsgrass-rootscustomerservicework.Nowonseveralaspectstotheirownworktodoself-identification:
1,tostrengthenbusiness.
Customerservicedepartment,thepublicifthesupermarketbusinessmanagementandassessment,Ifocusondoingagoodjobinthedailybusinessprocessingofvariousrawmaterials,statementsandthecheckofrevenuefunds.Asmuchaspossibletocreatefavorableconditionsforserviceproviders,inbusinessadvocacy,businessguidance,resourcesharingandothersupportinplace.
2,basedontheirown,loveandrespecttheirjobs
Asacustomerservice,Ialwaysadheretothe"simplethingstodoisnotsimple."Whencolleaguesencounterdifficultiesinneedofclass,cannocomplaintstogiveuptheresttime,firmobediencetothecompany'sarrangements,thecompanyhasalonghistoryofhardwork,Thewholebodyandmindintotheworkfortheshift;wheneverthecompanytocarryoutnewbusiness,theyarealwaysonthenewbusinesstodoacomprehensive,detailedunderstanding,master,theonlywaytobetteranswercustomerinquiriesinordertoThecompany'snewbusinesscomprehensive,in-depthdevelopment.
3,payattentiontoovercometheideological"lazy"sex.
Iadheretothesystem,accordingtoplantheoreticalstudy.Firstofall,thetheoreticalstudyisnotregardedas"softtargets"andanadditionalburden,consciouslyparticipateinthequarterlyfocusonpartylearning;followedbytheirownlearningprogram,adheretoindividualself-learning,squeezethetime,correctlyhandlethecontradictionbetweenworkandstudy,Busyworkneglectedtolearn,notbecauseofheavytaskandrelaxlearning.
Intheordinarycauseofordinaryworkistodoextraordinarystaff,aslongastheestablishmentof"customerfirst,theintentionofservice"conceptisthetelecommunicationscompanyforeveryemployeeofthemostbasicrequirementstolifegreatenthusiasmtoachieveTheloveofthecauseisalsomysolemncommitment.Ideeplyunderstandthatthedrylinewilllovehisparty,lovehispartymustline,linetomakefirst-classworkperformance.First-classserviceworkrequiresmetostrengthentheserviceconcept,enhanceserviceawarenessatthesametime,wemustworkfromloveanddedication,honestyandtrustworthiness,willingtostartwithdedication.