MingLi15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.
PROFESSIONALEXPERIENCE
1998-PresentTECHNICALENGINEER
mERCERINE.,Albany,NY
Plan,coordinate,andexecutehardware,softwareandnetworkinstallation,configuration,maintenance,troubleshootingandrepairoperationsforservicecontractclients.SpecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.
Developandimplementserviceschedules,systemsandprocedurestoassuredeliveryofquality,cost-efficienttechnicalservices.
Quicklydiagnosecausesofsystemsfailuresandmalfunctionstoensurehighestoperatingefficiencies,reliability,andqualityperformancestandards.
Respondimmediatelytoemergencysituationswithsensitivitytodeadlinesandcustomerneeds.
AssistnetworkengieerswothinstallationandtrobleshootingofAppleshareandNovellsystems.
Analyzeclientequipmentandoperationstodetermineservicingandsupplyneeds.
Monitorandmaintaincost-effectiveinventoriesofsupplies,toolsandmaterials.
Investigate,test,andimplementimprovementstoexistingprocedures.
Consistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.
Fosterclearcommunicationsandmaintainexcellentstaffandclientworkingrelations.
1982-1988Managerofinformationsystems
KRITELASSOCIATES,INC.,Schnectady,NY
DirectedandsupervisedallMIS,relatedactivitiesforafinancialservicesfirmsupplyingcritical,timelyinformationtocorporateclientbase.AdminsteredDISTONS2Novell2Xnetworks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwareapplications.Controlledbudgetcostsforpurchasingandoperations.
LICENSESANDCERTIFICATIONS
CANDIDATEFORCERTIFIEDNETWAREENGINEER/C.N.E.*CERTIFICATIONINMACINTOSHCPU.PRINTER,ANDPOWERBOOKREPAIR*CERTIFIEDINOKIDATAEPSONLASERANDIMPACTPRINTERS*CERTIFICATIONINHEWLETTPACKARDLASERJETPRINTERS
TECHNICALEXPERTISE
Hardwareproficiencies:IBM:AT,XT,PS2*MACINTOSH*HP:II-IIISILASERPRINTERS,COLORPLOTTERS*OKIDATA*EPSON*DESTOCRSCANNERS*STORAGEDIMENSIONSE/OSCSIDRIVE.
Networks:APPLETALK*ETHERTALD*NOVELLNETWARE2X,3X*CABLING,NODESPERIPHERALS.
Softwareapplications:DOS.MCINTOSHOPERATINGSYSTEMS*MSWINDOWS3.0,3.1*WINDOWSAPPLICATIONS*CWP5.1*WORD*EXCEL*LOTUS*WORDPERFECT5.1*DISPLAYWRITE4*QUICKEN3.0*PAGEMAKER4.0*HARVARDGRAPHICS3.3*PUBLISH/TEXTPACOCR*NUTSHELLPLUSII*PARADOX3.0