HereIlearnedandpromotehowtoimprovethequalityofservice,tograspthesevenelements:
1,smilingInthehoteldailybusinessprocess,requireeachemployeetotreatguests,mustbereportedwithasinceresmile,itshouldnotbeaffectedbytime,placeandemotionalfactors,arenotsubjecttorestrictions.Smileisthemostvivid,Themostsimple,mostdirectwelcome.
2,proficientintheworkrequiredfortheiremployeestobeproficientineveryaspect,andasfaraspossibletodotheperfect.Employeesshouldbefamiliarwiththeirownworkandthesystem,improveserviceskillsandskills.Inthefirststep",inordertomakethemselvesproficientinbusiness,Shanghaotrainingcourses,andinpracticecontinuetosumupexperience,learnfromeachother,sothatamulti-skilled,inservicetoease,whichimprovethequalityofserviceandworkktvEfficiency,reducecostsandenhancecompetitivenesshaveanimportantrole.
3,readytobereadytoservetheguests.Thatistosay,onlythesenseofserviceisnotenough,theremustbepreparedinadvance.Preparedtoprepare,includingmentalpreparation,asthepreparationoftheadvancewell.IftheguestsarriveBefore,allthepreparatoryworkforthegood,atareadytoservetheminthestate,notrush.