DearSirorMadam,
I’mwritingthislettertoapologizetoyou.I’msosorrythatwemadeamistakeabouttheshipmentofvacuumcleaners.
ThosevacuumcleanerswesenttoyouweremeanttobesenttoEuropeancountries,butastheoldworkerwasretired,thenewonewasn’tsoexperienced.Besides,themodelnumberandthepriceofgoodsinMarchandJulyaresosimilarthattheworkermistakenthem.
Iamawfullysorryforthisandwepromiseyouareplacementshipment.Wewillalsogivea10%discounttocompensate.
IdoapologizeforanyinconveniencethismaycauseyouandIwilltrymybesttoavoidthesameaccidenthappeningagain.
Yours，
Eva