IJuly20,20xx-October31,2010toGuangzhouCityPhoenixhotelinternship,thistimeIhaveagreatharvest.Hotelserviceisamixtureoftangibleproductsandintangibleservices,thehotelservicequalityevaluationcriteriaistheguest's"satisfaction."Guestsinthebuyer'smarketshouldtakethecustomerdemandasthestartingpointofthemarketingwork,thelobbyonbehalfofthehotelandgueststomeettheneedsoftheguestsofthehotelservicestoacceptcomplaintsfromcustomerstosolvecustomerproblems,isthehotel'snervecenter.Itisbasedonthese,thestatusandroleofthelobbyisparticularlyimportant.Althoughthefrontlobbyisnotthehotel'smainbusinesssector,butthehotel'smarketimage,servicequalityandevenmanagementlevelandoperatingefficiencyhasacrucialimpact.TheFrontOfficeisthecrowningtouchtohotelmanagement.ThroughthisinthePhoenixhotelclosetofourmonthsofinternship,Ibenefitgreatly.Thehotelistantamounttoamicrocosmofsociety.TheinternshipisundoubtedlyforthenearfutureintothecommunityIprovideanimportantopportunity.
1,toimprovecommunicationskills:Asafrontdeskreceptionist,asthehotelfront-linestaff,andtheguestscontactisfacetoface,isthemostdirect.Oftenreceptionistwordcanaffecttheguestsonthehotel'soverallimpression,andevenaffectthemoodoftheguestsallday.Howtomakeyourownlanguagesothatguestshearcomfortable,happytohear,asafrontdeskreceptionistmustlearnthecourse.Ofcourse,communicationisnotlimitedtotheguests,butalsobetweencolleagues,oreventothehigherlevel.Peoplecannothelpbutnothaveemotionalvolatility,butthisemotionalfluctuationstendtoaffectthemoodofothers.Howtoadjusttheirownmentality,withthebestattitudetofacetheguests,thefaceofcolleaguesandevenhigher,howtobringsomeonethebestsmile,everydayIseriouslythinkabouttheproblem.Inthisinternship,Inotonlyincommunicationskillshavebeenimproved,butalsolearnedhowtoadjustthementalityofself.
2,emergencyresponsecapacitytoimprove:workinthefrontdesk,everydaymustbereadyforbattle.Becauseasafrontdeskreceptionist,everydaytoreceivedifferentguests,inthefaceofdifferentevents.Guestscannothelpsomeoftheguestswillnotbepolite,andeventhereceptionistwillbeoutrageous.Facedwiththissituation,howtoappeasethefeelingsoftheguests,butalsotoprotecttheinterestsofthehotelanditsownsecurity,formeisanothertest.
3,theabilitytoworkindependentlyimproved:Throughthisinternship,Iamdeeplyawareoftheneedtolearntheirownabilitytodothismustbetheirownreason.Onlytodeveloptheirownindependentabilitytoworkinprogress.inWork,thereareproblems,donotunderstandshouldbeboldtoaskcolleagues,ratherthanpretendtounderstand.Workindependently,gainexperience,andfinallygetthemostsuitablefortheirownthings.
,serviceawareness:asafrontdeskreceptionist,alwaysrepresentsthehotel.Whetherintheworkplace,orwalkingontheroad,aslongastheuniformsofthehotelshouldalwayshavetoprovideguestswiththebestservicemean.WearetheangeloftheCityofSmiles,allfortheguests,fortheguestsofall,forallguests.
(B)practicalexperience
1,theirownshortcomingsandshortcomings:Throughthisinternship,Ire-seetheirownshortcomingsandshortcomings.Inthelanguageabilityisstillnotveryfluentincommunicationwiththeguests.DailyvisitorstothePhoenixHotelaremainlydomesticguestsaswellasJapaneseguests.However,duringtheCantonFair,thehotelisthemainsourceofforeignguests.BecauseoftheirabilitytospeakEnglishisnotverygood,resultingincommunicationbarrierswiththeguests.Andbecauseoftheirownlackofworkexperienceinthehotel,leadingtoworkshouldnotappearwrong,forthecolleaguestobringalotofinconvenience.Ontheotherhand,atwork,someofmyshortcomingsisrevealed.Suchasnotcarefulenoughwork,notenoughtoacceptcriticismofcolleaguesandsoon.Butthroughthisnearlyfourmonthsofexercise,Ihavebeeninconstantcorrections.
2,employmentprospectsAccordingtoincompletestatistics,therearecurrentlymorethan9,000hotelsacrossthecountry,thehoteltalentgapofmorethan100,000.Andnowmostofthehotel'sgrass-rootsstaffaremostlysecondaryortertiaryeducation.Ithinkthecurrentlackofhotelindustryisstillhighlyeducatedprofessionals.However,evenwithahighdegree,isstillunabletobecomeamanager.Asamanagerormusthavemanyyearsofworkexperience.Amongthem,front-lineworkexperienceisveryimportant.Therefore,asagraduateofthecollegestudents,itisabsolutelynotamaster,mustbepreparedtoacceptthechallenge.
(C)internshipideasandrecommendations
1,idea:thisinternshipgivesusagoodopportunitytounderstandthesociety.Isthatwereallyintothecommunitybeforeanimportantstep.Lawofthejunglehasbeenunabletochangethesurvivaloftheprinciple.Wanttobesuccessful,youmustworkharderthanothers.Theinternshipfacedalotofproblemsthathadneverbeenencounteredbefore.Suchasinterpersonalproblems,guestrelations,poormentalstateandotherissues.Butthroughthisnearlyfourmonthsoflearningandimprovement,Ibothinthepsychologicalorideologicalhavebeenalotofprogress.