DearSirorMadame,
Asoneoftheregularcustomersofyouronlinestore,Iamwritingthislettertoexpressmycomplaintagainsttheflawsinyourproduct—anelectronicdictionaryIboughtinyourshoptheotherday.
Thedictionaryissupposedtobeafavorabletoolformystudy.
Unfortunately,Ifoundthatthereareseveralproblems.
Tobeginwith,whenIopenedit,Idetectedthattheappearanceofithadbeenscratched.
Secondly,Ididnotfindthebatterypromisedintheadvertisementpostedonthehomepageofyourshop,whichmakesmefeelthatyouhavenotkeptyourpromise.
Whatisworse,someofthekeysonthekeyboarddonotwork.
Istronglyrequestthatasatisfactoryexplanationbegivenandeffectivemeasuresshouldbetakentoimproveyourserviceandthequalityofyourproducts.
Youcaneithersendanewonetomeorrefundmemymoneyinfull.
Iamlookingforwardtoyourreplyatyourearliestconvenience.Sincerelyyours,LiHua